OakWoodBarrels.com Debacle – THEY’RE A SCAM!

I decided that I wanted some barrels to age beer.  Of course, I wanted to go with 10 Gallon Barrels, given the size of my brewhouse.  In searching, I found oakwoodbarrels.com and checked them out. The prices are amazing!  Then I looked for reviews.  Ewww….

 

Apparently, they do business under different names (dirtcheapbarrels.com is theirs, too) and the reviews are HORRID.  However, it did seem that eventually, some of them did get their barrels.
Oak Wood Barrel CO, LLC
7310 Turfway Road, Florence, KY 41042
1-844-448-7261
sales@oakwoodbarrels.com

Me being me, I had to see if I could, in fact, get a few barrels for the prices listed.  I sent an email asking a few basic questions, once that was answered, I sent one seeking availability of the barrels I wanted that went unnoticed.  Yes, that was a red flag.  Then I sent an email requesting to place an order.  You will note that over a certain amount of barrels, delivery is free within 8 hours of their facility.  So I ordered an amount that would grant me free delivery. I am 9 hours away from them, but my sister is 7.5 hours away, so I gave them her address.

They screwed up that order and had to fix it before final confirmation.  You’ll note that the messed up order had NO delivery charge, but the one that had the correct barrels di, in fact, include a charge for delivery.  However, since the total cost was still below the barrels cost, I let it go.  Once that was done, I was told that the orders are prepared and shipped within 24 hours and that all orders are invoiced for payment.

That is an important point.  When you are invoiced for a payment, it means that you are given up to 30 days before payment is due.  With that out of the way, I knew I could proceed with this order with NO up front money.

This order was placed on 1/31/2017, which was a Tuesday.  I am writing this on 3/28/2017 with no barrels delivered and no contact from anyone at the company since 3/17/2017.

Here is the FULL email transcript, which I have edited only to allow from top to bottom reading and removing my name and personal information:

On Mon, Jan 30, 2017 at 1:51 PM, C        M         <email@address.com> wrote:

I would like to see what the availability is for the following:
10 Gallon American Oak New
10 Gallon American Oak Used
   Which Spirits were in them and if I can choose from this
10 Gallon French Oak New
   Which Spirits were in them and if I can choose from this
Shipping to 27526 in NC
Also would like pricing for adding a 10 Gallon decorative barrel to this
Thank you,
C        M       
Hi C        ,
All our used bourbon barrels are freshly dumped and our French oak  wine barrels have either red or white wine 
– French oak wine barrel options – ( RED – Cabernet Sauvignon, Malbec, Merlot ) 
(WHITE -Chardonnay, Pinot grigio, Riesling, Sauvignon blanc ).
  
A bulk discount will be applied to all orders of (5) or more barrels of any size. We apply discounts and price breaks on each barrel and total final cost. 
Below is pricing for New and Used American white oak and French oak bourbon and wine aging barrels and decoration barrels. 
Also, see char and toast levels below. We ship to all locations in North and South America, Canada, Australia, Europe and most parts of Asia.
Our decoration and display bourbon and wine barrels are perfect for any type of oak barrel or wood inspired project, furniture, weddings, decorations, rain collection, etc. They also hold hot or cold liquid if needed
We also have freshly dumped barrels that were used for Jack Daniels, Jim Beam, Wild Turkey, Buffalo Trace, Woodford Reserve, Heaven Hill and many other popular brands of bourbon and whiskey.
White Oak Bung Included with all barrels.
Prices for Used Bourbon/Wine – American white Oak or French oak. 
Decoration /Display Barrels only.
10 Gallon  – ( 25.00 US $ ) – In Stock 
15 Gallon  – ( 30.00 US $ ) – In Stock 
30 Gallon  – ( 35.00 US $ ) – In Stock 
53 Gallon  – ( 45.00 US $ ) – In Stock *Most popular
60 Gallon – ( 55.00 US $ ) – In Stock 
80 Gallon – ( 75.00 US $ ) – In Stock

Prices for Once Used Freshly Dumped Distillery Barrels
Choose From – Woodford Reserve, Buffalo Trace, Jack Daniels, Jim Beam, Heaven Hill,
Wild Turkey.
53 Gallon  – ( 145.00 US $ ) – In Stock *Most popular
60 Gallon – ( 155.00 US $ ) – In Stock 
80 Gallon – ( 175.00 US $ ) – In Stock
Prices for New American White Oak Bourbon, Scotch, Tequila – Aging Barrels.
5 Gallon  – ( 95.00 US $ ) – In Stock *Low Stock
8 Gallon  – ( 100.00 US $ ) – In Stock
10 Gallon – ( 105.00 US $ ) – In Stock *Most popular
15 Gallon – ( 115.00 US $ ) – In Stock
23 Gallon – ( 119.00 US $ ) – Low Stock   
30 Gallon – ( 170.00 US $ ) – Low Stock
53 Gallon – ( 195.00 US $ ) – In Stock *Most popular 
60 Gallon – ( 210.00 US $ ) – In Stock
80 Gallon – ( 230.00 US $ ) – Low Stock
Prices for Used American White Oak Bourbon, Scotch, Tequila – Aging Barrels.
5 Gallon  – ( 45.00 US $ ) – In Stock 
8 Gallon  – ( 65.00 US $ ) – In Stock
10 Gallon – ( 85.00 US $ ) – In Stock *Most popular
15 Gallon – ( 90.00 US $ ) – In Stock
23 Gallon – ( 95.00 US $ ) – In Stock  
30 Gallon – ( 105.00 US $ ) – In Stock
53 Gallon – ( 115.00 US $ ) – In Stock *Most popular 
60 Gallon – ( 140.00 US $ ) – In Stock
80 Gallon – ( 150.00 US $ ) – In Stock
The price of New French Oak Wood Wine and Cognac – Aging barrels. 
5 Gallon – ( 155.00 US $ ) – In Stock.
8 Gallon – ( 160.00 US $ ) – In Stock.
10 Gallon – ( 195.00 US $ ) – email for availability
15 Gallon – ( 205.00 US $ ) – In Stock.
23 Gallon – ( 220.00 US $ ) – In Stock.  
30 Gallon – ( 295.00 US $ ) – In Stock.
53 Gallon – ( 310.00 US $) – In Stock. 
60 Gallon – ( 395.00 US $) – In Stock.
80 Gallon – ( 410.00 US $) – In Stock. 
The price of Used French Oak Wood  Wine and Cognac – Aging barrels. 
5 Gallon – ( 75.00 US $ ) – In Stock
8 Gallon – ( 85.00 US $ ) – In Stock
10 Gallon – ( 95.00 US $ ) – email for availability
15 Gallon – ( 105.00 US $ ) – In Stock
23 Gallon – ( 115.00 US $ ) – In Stock.  
30 Gallon – ( 155.00 US $ ) – In Stock
53 Gallon – ( 165.00 US $) – In Stock. 
60 Gallon – ( 185.00 US $) – email for availability 
80 Gallon – ( 210.00 US $) – In Stock. 
French oak –or- ( European oak only if requested).
White Oak Bung Included with all barrels.
Oak Wood Options: American oak, French oak, Chinkapin oak, Sessile oak, Appalachian oak, Hungarian oak, Eastern European oak.
Oak Barrel Char and Toast levels – No additional charge:
Light – Mild aromas; fresh vanilla flavors
Medium – Toasty aromas; more complex flavors 
Medium Long – Slightly spicy; longer toast over a lower fire 
Medium Plus – More intense vanilla & spice; rich flavors 
Heavy – Smoky, peppery; sweet roasted flavors (coffee)
Toast levels – charred to your liking. Request Toasted heads at no additional charge. The various levels of charring have different effects on the compounds and so flavors the charred oak imparts to the maturing spirit. Heavy charring will cause cracks in the surface of the oak giving it an alligator skin-like appearance.
Note: Our stock is very limited and constantly changing. Also, Shipping May Be Delayed because of Weather conditions in certain areas.
Thanks,

OakWoodBarrels.com
Sales Staff / Online Sales
sales@oakwoodbarrels.com  Florence, KY 
www.oakwoodbarrels.com 

On Mon, Jan 30, 2017 at 6:08 PM, C        M         <email@address.com> wrote:
I would like a total cost pricing for 
2 Used American White Oak Bourbon
2 Used French Oak Wood (Red Wine)
1 Decoration / Display Barrel
All barrels are 10 Gallon
Shipping to Zip Code in NC
Thank you,
C        M       
On Tue, Jan 31, 2017 at 2:15 PM, C        M         <email@address.com> wrote:
I’d like to place an order for 
Used Wine (Red) –  French oak.
Decoration / Display Barrels only.
10 Gallon  – ( 25.00 US $ ) – In Stock  – 2 each
New American White Oak Bourbon, Scotch, Tequila – Aging Barrels.
10 Gallon – ( 105.00 US $ ) – In Stock *Most popular – 1 each
Used American White Oak (Bourbon) – Aging Barrels.
10 Gallon – ( 85.00 US $ ) –In Stock *Most popular – 2 each
Used French Oak Wood  Wine (Red) – Aging barrels.
10 Gallon – ( 95.00 US $ ) – email for availability – 1 each
This is the char level I would like:
Oak Barrel Char and Toast levels – No additional charge:
Medium – Toasty aromas; more complex flavors – 1 of the Used American White Oak Barrels
Medium Plus – More intense vanilla & spice; rich flavors – All other Barrels
**NOTE** There’s no minimum order. We also require payment up front or before shipment. Shipping and freight is available at no charge within 8 hours of cooperage or warehouse. Deliveries more than 8 hours away will be quoted a shipping rate using a 3rd party carrier. Insurance is included at no additional charge. You can place orders by phone 24 hours, 7 days a week or via email. Please include the quantity of whole oak barrels you would like to order and the shipping zip code. A quote will be provided within a few hours. *This page may be updated in real time frequently*
This should be $420 before tax and since the delivery address is 7.5 hours from Florence, KY, there should be no shipping charges.
Do you sell stands for the barrels?
Is this your Phone number? (800)-631-4337  It’s all I could find and there is no answer.
C        M       
Address
City, State Zip
On Jan 31, 2017, at 2:22 PM, OakWoodBarrels.com Sales <sales@oakwoodbarrels.com> wrote:
Hi C        ,
I’ll work on this now, would you like to have the quote first before the order is placed? Discount will be applied to the order as well.
Thanks

OakWoodBarrels.com
Sales Staff / Online Sales
sales@oakwoodbarrels.com  Florence, KY 
www.oakwoodbarrels.com 



On Tue, Jan 31, 2017 at 2:44 PM, C        M         <email@address.com> wrote:
Yes, please. 
On Tue, Jan 31, 2017 at 2:54 PM, OakWoodBarrels.com Sales <sales@oakwoodbarrels.com> wrote:
Working on the quote now, you’ll have it in bit, Thanks again

OakWoodBarrels.com
Sales Staff / Online Sales
sales@oakwoodbarrels.com  Florence, KY 
www.oakwoodbarrels.com 

On Tue, Jan 31, 2017 at 4:54 PM, OakWoodBarrels.com Sales <sales@oakwoodbarrels.com> wrote:
Accounts manager just sent a quote over, please check your inbox or spam folder just in case.
Thanks
Steven

OakWoodBarrels.com
Sales Staff / Online Sales
sales@oakwoodbarrels.com  Florence, KY 
www.oakwoodbarrels.com 

sales <message-service@sender.zohoinvoice.com>
AttachmentsJan 31
https://mail.google.com/mail/u/0/images/cleardot.gif
https://mail.google.com/mail/u/0/images/cleardot.gif
https://mail.google.com/mail/u/0/images/cleardot.gif
to me
https://mail.google.com/mail/u/0/images/cleardot.gif
Dear C        M        ,

Thank you for contacting us.

Your estimate EST-000040 can be viewed, printed or downloaded as PDF from the link below.

Click to view Estimate

Looking forward to doing business with you.

Regards,
sales
Oak Wood Barrel Wholesale Co, LLC

Oak Wood Barrel CO, LLC
7310 Turfway Road, Florence, KY 41042
1-844-448-7261
sales@oakwoodbarrels.com
On Tue, Jan 31, 2017 at 5:41 PM, C        M         <email@address.com> wrote:
Looks great, let’s do this.
C        M        
On Jan 31, 2017, at 6:20 PM, OakWoodBarrels.com Sales <sales@oakwoodbarrels.com> wrote:
Hi C        ,
When you’re ready we can have the order prepared and shipped within 24hours, and we do have all quoted barrels available. Delivery takes about 3 days to NC.
All we would need to get the order started is a full delivery address and contact details. We invoice for all payments.
Thanks
Steven Drury

OakWoodBarrels.com
Sales Staff / Online Sales
sales@oakwoodbarrels.com  Florence, KY 
www.oakwoodbarrels.com 

On Tue, Jan 31, 2017 at 6:31 PM, C        M         <email@address.com> wrote:
Here are the details. Let me know if you need anything else. 
C        M       
Address
City, State ZIP
Phone #
Thank you. 
C        M       
On Tue, Jan 31, 2017 at 6:41 PM, OakWoodBarrels.com Sales <sales@oakwoodbarrels.com> wrote:
Thanks C        , We’re working on the order now. I’ll have confirmation for you in a minute.

OakWoodBarrels.com
Sales Staff / Online Sales
sales@oakwoodbarrels.com  Florence, KY 
www.oakwoodbarrels.com 

On Jan 31, 2017, at 7:58 PM, OakWoodBarrels.com Sales <sales@oakwoodbarrels.com> wrote:
Hi C        ,
The order has been submitted. I’ll make a note to get your order prepared and ready for delivery tomorrow morning. I’ll keep you posted before and after the barrels ship. An invoice has been sent over, please check your inbox or spam folder just in case.
Thanks again for your business,
Steven Drury

OakWoodBarrels.com
Sales Staff / Online Sales
sales@oakwoodbarrels.com  Florence, KY 
www.oakwoodbarrels.com 

On Tue, Jan 31, 2017 at 8:13 PM, C        M         <email@address.com> wrote:
Thank you but the invoice does not reflect what was quoted and agreed upon. 
On Tue, Jan 31, 2017 at 8:25 PM, OakWoodBarrels.com Sales <sales@oakwoodbarrels.com> wrote:
I’ll get this fixed and resent now, before we leave the day.

OakWoodBarrels.com
Sales Staff / Online Sales
sales@oakwoodbarrels.com  Florence, KY 
www.oakwoodbarrels.com 

On Jan 31, 2017, at 8:31 PM, OakWoodBarrels.com Sales <sales@oakwoodbarrels.com> wrote:
Apologies, the order has been corrected and re-sent.  The accounts manager sent over the wrong order, but it’s been fixed and we’re getting this prepared for shipping tomorrow.

OakWoodBarrels.com
Sales Staff / Online Sales
sales@oakwoodbarrels.com  Florence, KY 
www.oakwoodbarrels.com 

On Tuesday, January 31, 2017, C        M         <email@address.com> wrote:
Great!  Thanks again. Should I expect these on Friday, Saturday, or Monday?
On Tue, Jan 31, 2017 at 9:03 PM, OakWoodBarrels.com Sales <sales@oakwoodbarrels.com> wrote:
Once the order goes out tomorrow, it’ll take up to 3 days,   I’ll have an exact ETA for you tomorrow sometime  along with shipping confirmation. 
On Wed, Feb 1, 2017 at 3:40 PM, C        M         <email@address.com> wrote:

Any update for the shipping timeline?
C        M       
On Feb 1, 2017, at 4:57 PM, OakWoodBarrels.com Sales <sales@oakwoodbarrels.com> wrote:
Hi C        ,
You contact them here – Truck direct cell number is 562-246-9598 .
The barrels have shipped, you can call or text them if they are driving and someone will get back to you with an ETA. I just tried and left a message, so they must be on the road. 
On Friday, February 3, 2017, C        M         <email@address.com> wrote:
I’ve sent texts and left voice mail but have not heard anything back from the driver.  Any idea when they will arrive?  I’ll likely be working and will have to leave to meet them. 
C        M       
On Fri, Feb 3, 2017 at 5:59 PM, OakWoodBarrels.com Sales <sales@oakwoodbarrels.com> wrote:
Hi C        ,
We just tried calling and texting them with no success, I will keep working on getting in touch with someone on the truck, I did leave a detailed message for them to contact you right away with an update. 
On Thu, Feb 9, 2017 at 10:41 AM, C        M         <email@address.com> wrote:
Jose finally texted me back on Monday and told me he would make the delivery the following day (Tuesday 2/7).  I haven’t heard from him since.  No barrels delivered, no response to texts or VM.
On Thu, Feb 9, 2017 at 10:49 AM, OakWoodBarrels.com Sales <sales@oakwoodbarrels.com> wrote:
Hi C        ,
They should have been there by now with that delivery, Give me a few minutes and I’ll track these guys down and provide an update for you. Thanks and apologize for the inconvenience on this.

OakWoodBarrels.com
Sales Staff / Online Sales
sales@oakwoodbarrels.com  Florence, KY 
www.oakwoodbarrels.com
On Thu, Feb 9, 2017 at 4:40 PM, C        M         <email@address.com> wrote:
Have you heard anything from them?  I moved meetings around on Tuesday so I could accept the delivery.  Now I have no idea when they will show up or if I will be able to get away.  
I had the delivery going to my sister’s house since it was within the 8 hour delivery window.  Any chance to change it to my house which is 1.5 hours further away?
On Thu, Feb 9, 2017 at 4:43 PM, OakWoodBarrels.com Sales <sales@oakwoodbarrels.com> wrote:
Yes, please provide the updated address and They said someone on the truck is going to contact you tonight with the arrival time for the order, with the new address I assume now it will be a different delivery time. I’ll wait for the address so that I can get it over to them right away.
Thanks

OakWoodBarrels.com
Sales Staff / Online Sales
sales@oakwoodbarrels.com  Florence, KY 
www.oakwoodbarrels.com
On Thu, Feb 9, 2017 at 4:58 PM, C        M         <email@address.com> wrote:
Perfect.
New Address
City, State ZIP
Thank you
On Thu, Feb 9, 2017 at 5:53 PM, OakWoodBarrels.com Sales <sales@oakwoodbarrels.com> wrote:
Thank you, the address was just updated with the delivery team, someone will be contacting you via phone with an ETA.

OakWoodBarrels.com
Sales Staff / Online Sales
sales@oakwoodbarrels.com  Florence, KY 
www.oakwoodbarrels.com
On Fri, Feb 10, 2017 at 9:31 AM, C        M         <email@address.com> wrote:
Steven,
There has been no contact to this point.  I think that delivery today is a reasonable expectation.  It’s been a week and a half and I was told three days.  Even if including only business days and NOT including the day they left, Monday 2/6 should have been the latest possible day for delivery.  They left on Wednesday 2/1.  This is now Friday, 2/10.
You have been in constant communication with me and I am grateful for that.  This is an issue with the delivery and the drivers, not with you.  I would, however, expect the delivery today.  It is a nine hour trip from my house to your location in Florence, Kentucky.  I could have made the trip and return in one day.  Understanding that they have a commercial truck and license, they would be allowed to operate only eight hours per day.  Allowing for other deliveries and travel, three days sounded sufficient and I had no issues with that.  When the driver contacted me on Monday 2/6 and said they had to stop for the day and would deliver the next (2/7), I happily agreed.  I understand that they have a log book and certain hours to maintain.  I have not heard from them since then.
You have been very kind and helpful, even allowing for a delivery address change.  I thank you for that.  However, I do expect to accept delivery today.  Please do what you can to make this happen.
Thank you,
C        M       
New Address
City, State ZIP
Phone #
From: OakWoodBarrels.com Sales [mailto:sales@oakwoodbarrels.com] Sent: Friday, February 10, 2017 12:08 PM
To: C        M         <email@address.com>
Subject: Re: Availability Check
Hi C        ,
They said they made contact with the truck last night, I will do all I can to make sure this gets delivered and I’ll keep you posted every step of the way. I’m also going to request that a partial refund get processed today for the inconvenience. 
Thanks and I’ll keep you posted on this.

OakWoodBarrels.com
Sales Staff / Online Sales
sales@oakwoodbarrels.com  Florence, KY 
www.oakwoodbarrels.com
On Tue, Feb 14, 2017 at 7:51 PM, C        M         <email@address.com> wrote:
Steven,
I received a text message from Jose, the delivery driver, yesterday at 7:51 AM informing me that he would contact me in a few hours for delivery.  This morning, at 7:51 AM – a full 24 hours since Jose contacted me – I asked for clarification and where the barrels were that I had ordered.  I have not heard ANYTHING from him to this point (7:51 PM a full 12 hours since I texted Jose).
I do find it curious that the only contact I have had with Jose has been on Mondays.  On no other days is he able to be reached or will respond back to me.  I have attached my full conversation log with Jose since the first time I had contacted him.
I really need to know when (or if) these barrels will arrive.  I need to prep them and get them ready for use as I have 40 gallons of liquid awaiting the arrival of these vessels.
Yes, I know.  You will try to contact him and it will be a day or two before you tell me that he has received the message and then on Monday (2/20) he will send me a vague text stating that he will contact me later for the delivery.  He won’t contact me later and I will still not have the barrels.
The purpose of waiting a full 12 hours between my message to him and sending this email to you is that as an OTR driver, he cannot be on the road for 12 hours, in which case, he is just not responding. (https://www.fmcsa.dot.gov/regulations/hours-service/summary-hours-service-regulations)
I’d like to have the barrels that I have ordered.
You mentioned a refund or discount in the last email you sent.  I’d like to know how much that would be.  This is beyond the point of inconvenience.
C        M
New Address
City, State ZIP
Phone #
On Feb 14, 2017, at 7:58 PM, OakWoodBarrels.com Sales <sales@oakwoodbarrels.com> wrote:
Hi C        ,
We’ve been having difficulties reaching the truck since this morning and there’s no excuse for the lack of communication and delay with this delivery. 
I’ll get my accounts manager to issue a refund, but I’ll keep the order active and hopefully this order is delivered by tomorrow I’ll also have the order prepared
for a FedEx shipment as the last option. 

OakWoodBarrels.com
Sales Staff / Online Sales
sales@oakwoodbarrels.com  Florence, KY 
www.oakwoodbarrels.com 

On Wed, Feb 15, 2017 at 7:56 PM, C        M         <email@address.com> wrote:
There was no delivery or contact today. 
On Feb 16, 2017, at 12:12 AM, OakWoodBarrels.com Sales <sales@oakwoodbarrels.com> wrote:
Hi C        ,
We are preparing for a FedEx delivery to go out tomorrow, I’ll work on getting this to you the fastest way and option possible. I’ll provide an up and tracking number for the order once it goes out.

OakWoodBarrels.com
Sales Staff / Online Sales
sales@oakwoodbarrels.com  Florence, KY 
www.oakwoodbarrels.com 



On Thursday, February 16, 2017, C        M         <email@address.com> wrote:
 
On Feb 16, 2017, at 8:02 PM, OakWoodBarrels.com Sales <sales@oakwoodbarrels.com> wrote:
We’re locating him, just hope they didn’t go to a different address.  Truly sorry for the delay on this. We’ll get this resolved.

On Fri, Feb 17, 2017 at 9:29 AM, C        M         <email@address.com> wrote:
I hope this means I will receive my FedEx tracking number today. It was at 12:21AM yesterday that you said you were “preparing for a FedEx delivery to go out tomorrow”. This is that tomorrow. 
On Feb 17, 2017, at 11:17 AM, OakWoodBarrels.com Sales <sales@oakwoodbarrels.com> wrote:
Hi C        ,

I spoke with my accounts manager and he did arrange a new order to go out,
you will receive an email notification from myself or him with the new shipping details. 
We are also trying to locate this guy that has the order now as well, we spoke to them early yesterday.

OakWoodBarrels.com
Sales Staff / Online Sales
sales@oakwoodbarrels.com  Florence, KY 
www.oakwoodbarrels.com 

On Fri, Feb 17, 2017 at 11:22 AM, C        M         <email@address.com> wrote:
Is the new order going out via FedEx?
On Mon, Feb 20, 2017 at 12:34 PM, C        M         <email@address.com> wrote:
Good morning,
What is the update for today, please?
C        M       
On Tue, Feb 21, 2017 at 3:43 PM, C        M         <email@address.com> wrote:
What is the update on the FedEx order for my barrels?
On Wed, Feb 22, 2017 at 8:52 AM, C        M         <email@address.com> wrote:
What is the update on the FedEx order for my barrels?
On Thu, Feb 23, 2017 at 1:57 PM, C        M         <email@address.com> wrote:
What is the update on the FedEx order for my barrels?
What is the update for the initial order of my barrels?
Where are my barrels?
C        M       
On Fri, Feb 24, 2017 at 11:53 AM C        M         <email@address.com> wrote:
Steven,
It has now been a full week since I have heard from you (or anybody from your company).  You are no longer responding to my emails.  You have never provided a phone number even though I had requested one.  Your delivery Driver is no longer responding to my text messages or voice mails.  Your “Account Manager” has NEVER contacted me.
I’d like to know you I should proceed?  The order was placed and confirmed on January 31, 2017.  You stated it would take three days after Feb 1 for delivery.  From then it has been nothing but excuses and lies from your side (You, delivery driver).  You then stated on February 16, 2017, that “We are preparing for a FedEx delivery to go out tomorrow, I’ll work on getting this to you the fastest way and option possible. I’ll provide an up and tracking number for the order once it goes out.”
It is now February 24, 2017.  This has gone on long enough.  When can I expect my barrels?  We have a contract, uphold your end.
C        M         
On Mon, Feb 27, 2017 at 9:32 AM, OakWoodBarrels.com Sales <sales@oakwoodbarrels.com> wrote:
Hi C        ,
 Truly sorry for the delay, I’ll see to it and make sure that a delivery is made this week and I’ll have a  partial refund  processed today on the order. 
 Again apologize for the poor communication on this as well as the extensive delivery delays,  you got my word that I’ll will make sure that this is resolved quickly. 
Thanks 
Steven D
On Fri, Mar 3, 2017 at 4:32 PM C        M         <email@address.com> wrote:
Steven,
I have remained silent this week because you assured me that the barrels would be delivered this week.  You gave me your word.  The barrels have not been delivered.  Now what?
On Fri, Mar 3, 2017 at 4:40 PM, OakWoodBarrels.com Sales <sales@oakwoodbarrels.com> wrote:
Hi C        ,
Yes, the order has be re-submitted and we have a new driver making delivery, right now looks like you should have the order on Monday/Tuesday. Once again I apologize for the  serious delays this has caused you and  if acceptable the delays it has caused your business. 
Thank You
On Fri, Mar 3, 2017 at 4:46 PM, C        M         <email@address.com> wrote:
What happened to the promise of a FedEx Delivery?  Or to the promise that they would be delivered this week?  Why am I to believe that they will be delivered Monday/Tuesday?  
By my count, this is the 4th time the order has been resubmitted.  All I want are the barrels that were ordered.  At this point, that seems to be too much to ask.
On Tue, Mar 7, 2017 at 5:04 PM, C        M         <email@address.com> wrote:
It is now 5:00 PM on the Tuesday you stated that I should have received my newest/latest shipment of barrels.  Guess What?  NO BARRELS!
Now what?
C        M       
On Wed, Mar 8, 2017 at 11:14 AM, C        M         <email@address.com> wrote:
It’s Wednesday.  Still no barrels.  Not only that, I have not yet heard from you…
 
On Thu, Mar 9, 2017 at 12:54 PM, C        M         <email@address.com> wrote:
It’s now Thursday.  Are you intentionally avoiding me?
 
 
On Thu, Mar 9, 2017 at 5:10 PM, C        M         <email@address.com> wrote:
Waiting…
What all the reviews above do not mention is the fact that the act that has been perpetuated is a form of Mail Fraud and is a Federal offense.
 
So, before this goes any further, I need my barrels.  When will they be here?  No more games.  No more fake delivery days.  If you have to send a new shipment, send it either FedEx or UPS so I can track the shipment and delivery.  I expect the tracking number at the close of business on 3/10/2017.  
I have been MORE than patient.  According to the reviews, there is NO reason for further patience.  I want my barrels.
C        M       
From: OakWoodBarrels.com Sales <sales@oakwoodbarrels.com>Date: Thu, Mar 9, 2017 at 6:14 PM
Subject: Re: Availability Check
To: C        M         <
email@address.com>

Hi C        ,
The barrels are being shipped from a 3rdy party partner we placed the order with last week on behalf your order. I was not putting you off I needed to hear something from the other company. I will see to it that the barrels arrive and you can also contact the owner here – James Williams ( james@oakwoodbarrels.com ) – https://www.linkedin.com/in/jwilliams31
This company has been under new management for the last 60 days now, I apologize for any negative replies. I’ll have an update for you later on tonight.

OakWoodBarrels.com
Sales Staff / Online Sales
sales@oakwoodbarrels.com  Florence, KY 
www.oakwoodbarrels.com 

On Thu, Mar 9, 2017 at 6:36 PM, C        M         <email@address.com> wrote:
Please read through to see my full experience with your company.  I am still waiting on my barrels, the order was placed on 1/31 and I was told that it would take three days to be delivered.
C        M       
<<Forwarded Entire Email Thread>>
On Fri, Mar 10, 2017 at 7:45 AM, C        M         <email@address.com> wrote:
You told me that you would send me an update last night.  Another empty promise.
On Mon, Mar 13, 2017 at 1:18 PM, C        M         <email@address.com> wrote:
New week, new hope.  Whats the update for the day?
C        M         <email@address.com>
Tue, Mar 14, 2017 at 8:53 AM
To: “OakWoodBarrels.com Sales” <sales@oakwoodbarrels.com>
Cc: james@oakwoodbarrels.com
So apparently there was no update for yesterday.  What’s the update for today?  If you’ll remember, we are now a FULL WEEK after the date you stated the latest delivery would arrive.  I still have ZERO barrels.
Where Are My Barrels?
#WhereAreMyBarrels
#OrderedOnJan31
#IsThisWhat3DayDeliveryLooksLike?
C        M       
 Then I started to send this email to both sales@oakwoodbarrels.com and james@oakwoodbarrels.com hourly on the half hour so they would receive an email from me every half hour starting on 3/17:
C        M         <email@address.com>
9:30 AM (1 hour ago)
to OakWoodBarrels., james
 
James Williams
9:59 AM (39 minutes ago)
to me
Hi C,
Truly sorry for the wait on this I was traveling out of state the last few weeks. Thanks for the email I look though everything and will get a resolution done on this matter today.
I just tried to refund the order but I’m not showing any payments under your email or name. Did you pay for this under another name or company? Please send all emails and contacts directly to me.
Thanks,
James W
 https://www.linkedin.com/in/jwilliams31
 
James Williams
10:13 AM (25 minutes ago)
to me
Hi C,
Did you read my last email? Did you pay under another name?  I only see the order, but no payment was made, I would like to refund your payment and still get barrels delivered today.
Best-
James W
 
C        M         <email@address.com>
10:36 AM (3 minutes ago)
to James
Once the barrels are delivered we can talk about payments and refunds.  Until then, it doesn’t really matter.
How will this be taken care of?
Will this be a FedEx Delivery?
When should I expect the barrels?
C     M
 
James Williams
Mar 17 (11 days ago)
to me
Hi C,
Hey, sorry for the delay I needed to make a few calls to in order to get some barrels out to you. I’ll have an update for you tomorrow and will get this done.
Best-
James
So that’s the saga.  Here is the “official” contact information for them:
Oak Wood Barrel CO, LLC
7310 Turfway Road, Florence, KY 41042
1-844-448-7261
sales@oakwoodbarrels.com
This is the number that I was given to text the delivery driver:
562-246-9598
It shows as a landline in Los Angeles.

3 Replies to “OakWoodBarrels.com Debacle – THEY’RE A SCAM!”

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